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HIGHCVE-2026-40589Published Modified CNA GitHub_M

CVE-2026-40589: FreeScout has Customer Edit Cross-Mailbox Email Takeover

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, a low-privileged agent can edit a visible customer and add an email address already owned by a hidden customer in another mailbox. The server discloses the hidden customer’s name and profile URL in the success flash, reassigns the hidden email to the visible customer, and rebinds hidden-mailbox conversations for that email to the visible customer. Version 1.8.214 fixes the issue.

Metrics

CVSS v3.1
7.6
Severity
HIGH
Fixed in
Affected Products
1
Affected packages
  • freescout-help-desk / freescout
    < 1.8.214
CVSS Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L
CVE-2026-40589: FreeScout has Customer Edit Cross-Mailbox Email Takeover | HarborGuard CVE